Refund Policy
Last updated: March 14, 2025
This policy explains when and how we issue refunds for Astravyn Timesheet subscriptions. By subscribing to a paid plan, you agree to this policy.
1. Free Plan & Trial
New users receive free access for a limited time. No charges are made during the free period. When you subscribe to a paid plan, cancel before the next billing cycle if you do not wish to be charged. We do not refund unused time on a subscription period.
Complimentary access is a no-charge grant that may be provided by Astravyn. It is not a paid subscription, has no refund value, and may expire or be revoked according to the grant terms.
2. When Refunds May Be Granted
We may issue a refund in the following situations:
- Duplicate or erroneous charge — You were charged more than once for the same period, or charged in error.
- Technical failure — A payment or service failure on our side prevented you from using the service you paid for.
- Cancellation within 7 days — You cancelled your paid subscription within 7 days of the charge and did not meaningfully use the paid features.
All refund requests are reviewed on a case-by-case basis. We are not obligated to grant a refund except where required by law.
3. When Refunds Are Not Granted
We generally do not refund:
- Charges for subscription periods that have already been used or partially used.
- Requests made more than 30 days after the charge date.
- Subscription renewals where you did not cancel before the renewal date.
4. How to Request a Refund
Email admin@astravyn.com with:
- Your account email
- Date and amount of the charge
- A brief description of why you are requesting a refund
We will respond within 3–5 business days and will notify you if your refund is approved or denied.
5. Processing Approved Refunds
Approved refunds are processed through Razorpay, our payment provider. Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer. The refund will be credited to the same payment method used for the original charge.
6. Contact
For refund or billing questions: admin@astravyn.com